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Privacy Policy

Privacy Policy

Last Updated: August 18, 2026

Michael’s Concierge Services Group (“Michael’s Concierge,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website.

This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, and concierge services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request information, submit an inquiry, or request concierge or travel services.

This information may include:

We may also automatically collect certain technical information when you visit our website, including:

We use this information to operate, maintain, secure, and improve our website and services.

2. How We Use Your Information

We may use the information we collect to:

We will not use your personal information for purposes unrelated to the services or communications described in this Privacy Policy without appropriate notice or consent where required.

3. Concierge and Travel Information

Because our services involve personalized travel planning, you may choose to provide information about your travel preferences, itinerary, accommodation, transportation, activities, dining preferences, or other requests.

We use this information solely to help coordinate and personalize the services you request.

You should only provide information that is necessary for us to assist with your travel or concierge request.

4. Information Sharing

We do not sell or rent your personal information.

To provide requested concierge and travel services, we may share relevant information with trusted third-party service providers or business partners when necessary to fulfill your request.

Depending on the services requested, these parties may include:

We only share information reasonably necessary to provide or facilitate the requested service, communicate with you, operate our business, or comply with legal obligations.

Third-party providers may have their own privacy policies and terms, and we encourage you to review those policies when interacting with their services.

5. Contact Forms and Communications

If you submit a contact form, inquiry, booking request, or other form through our website, the information you provide may be stored and/or forwarded to our team so that we can respond to your request.

We may communicate with you by email, telephone, messaging applications, or other communication methods you provide or authorize.

By submitting your contact information, you agree that we may contact you regarding your inquiry or requested services.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better user experience.

Cookies may be used for purposes including:

Some cookies may be placed by third-party services that appear on or support our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the website.

7. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand how visitors interact with our website and to evaluate the effectiveness of our marketing campaigns.

These services may collect information such as:

Depending on the tools implemented on the website, these services may include platforms such as Google Analytics, Google Ads, Meta, or other advertising and analytics providers.

These third parties may use cookies, pixels, tags, or similar technologies in accordance with their own privacy policies.

8. Embedded Content and Third-Party Websites

Our website may contain links to or embedded content from third-party websites and services, including social media platforms, maps, videos, booking platforms, payment services, or other travel-related websites.

Embedded content from third-party websites may operate as though you have visited the third-party website directly.

These third parties may collect information about you, use cookies, collect analytics data, or monitor your interaction with their content.

Michael’s Concierge Services Group does not control the privacy practices of third-party websites and is not responsible for their privacy policies or practices.

We encourage you to review the privacy policy of any third-party website or service you access through our website.

9. Payment Information

If payment processing is offered through our website or through a third-party payment provider, payment information may be processed directly by the applicable payment processor.

Unless otherwise stated, Michael’s Concierge Services Group does not directly store complete credit card numbers or other sensitive payment credentials on its website servers.

Payment providers may collect and process your information according to their own privacy policies and security practices.

10. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee the absolute security of information transmitted to or through our website.

11. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you choose to receive marketing communications from us, we may send information about travel experiences, concierge services, destinations, special opportunities, promotions, or other services that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Please note that you may still receive transactional or service-related communications when necessary to respond to an inquiry or provide requested services.

14. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us so that we can take appropriate action.

15. International Visitors

Michael’s Concierge Services Group provides services in Costa Rica and may serve travelers from different countries.

If you access our website from outside Costa Rica, your information may be processed in Costa Rica or other countries where our service providers operate.

Privacy and data protection laws may differ between countries.

By using our website and submitting information to us, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Michael’s Concierge Services Group
Costa Rica
Email: info@michaelsconcierge.com
Website: www.michaelsconcierge.com